At Makeruin, we want you to be fully satisfied with your purchase. If you're not completely happy with your order, we are here to help. You can return or exchange items within 30 days of receiving them. Please review our return and exchange conditions below and contact us directly to start the process.

Return & Exchange Eligibility

• Timeframe: You must contact us within 30 days from the date you received your item. Requests made after 30 days will not be accepted.
• Condition of Items: Items must be returned unused, unworn, and in original condition, with tags attached and in the original packaging.
• Proof of Purchase: You must include a valid receipt or proof of purchase with your return.
• Authorization Required: All returns and exchanges must be pre-approved by our customer service team. Items returned without prior authorization will not be accepted.

Non-returnable Items

• Sale Items: Items purchased on sale or promotional discounts are non-refundable.
• Gift Cards: Gift cards are not eligible for returns or refunds.
• Customer-caused Damage: Items that are damaged due to customer misuse or carelessness are not eligible for a refund or exchange.

General Return Process

1. Initiate the Return:

   • Contact us via email at [email protected] with your order number and any supporting images or videos of the item(s).
   • Our customer service team will review your request and confirm whether it qualifies for a return or exchange within 3 business days.

2. Return Shipping:

   • Once your return is approved, we will provide you with the return address and detailed instructions.
   • We recommend using a shipping method that provides tracking and insurance for your return. We are not responsible for items lost in transit.
   • Please note that unauthorized returns will not be accepted.

3. Refund or Exchange:

   • After receiving your returned item, we will inspect it within 3-5 business days. If everything is in order, we will process either a refund or exchange depending on your request.

Return Shipping Costs

• If the return is due to our mistake (e.g., incorrect item, product defect), we will provide a full refund, including shipping costs.
• If the return is due to buyer preference (e.g., change of mind, incorrect size or color), the customer is responsible for return shipping costs.
• No restocking fees will be applied to returned items.

Refund Process

1. Return Inspection:
   • Once we receive and inspect your returned item(s), we will notify you about the approval or rejection of your refund. Refunds will be processed within 2-3 business days of approval.
2. Refund Timing:
   • If your refund is approved, it will be credited to your original method of payment.
   • If you have not received your refund within 2-3 business days, please first check with your bank or credit card company, as refunds may take additional time to post.
   • If you have completed the above steps and still have not received your refund, please contact us at [email protected].

Please note: original shipping costs are non-refundable.

Order Cancellations

• Before Shipment: If you wish to cancel an order, please contact us as soon as possible. If your order has been paid but not yet shipped, we can cancel the order and issue a full refund.
• After Shipment: Once an order has been shipped, it cannot be canceled. You will need to follow the standard return procedure after receiving the item.

Contact Information

If you have any questions or need assistance with your return or exchange, please reach out to us:

• Email: [email protected]
• Phone: +390682004726
• Business Address: Via S. Antioco, 4, 09011 Calasetta SU, Italy
  (Please note: This is not the return address. You will receive return instructions once your return is approved.)

Updated on 2024-11-26

Best Regards

https://www.makeruin.com